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FAQ
frequently asked questions
Q: Are Alchemy products truly natural?
A: We use predominantly natural, plant‑derived ingredients and avoid parabens, sulfates and synthetic fragrances. We do include safe, approved cosmetic ingredients where needed for stability and preservation.
Q: Do you list full ingredient names?
A: Yes — we publish the full INCI list for every product on its product page and on-pack.
Q: Where can I report a reaction?
A: If you experience any adverse reaction, discontinue use immediately and email support@alchemyskin.co.za with product name, batch number (if available) and a brief description. We’ll respond promptly.
Q: Are Alchemy products truly natural?
A: We use predominantly natural, plant‑derived ingredients and avoid parabens, sulfates and synthetic fragrances. We do include safe, approved cosmetic ingredients where needed for stability and preservation.
Q: Are your ingredients tested on animals?
A: No — Alchemy is cruelty‑free. We do not test on animals and do not work with suppliers who test on animals.
Q: Where can I report a reaction?
A: If you experience any adverse reaction, discontinue use immediately and email support@alchemyskin.co.za with product name, batch number (if available) and a brief description. We’ll respond promptly.
Q: Are your products suitable for sensitive skin?
A: Our formulations are created with care and simplicity in mind. However, as every skin is unique, we always recommend patch testing before introducing any new product.
Q: Where are your products made?
A: Our products are locally formulated and manufactured in South Africa, supporting local expertise and ensuring quality at every stage of production. Mostly Kwazulu Natal
Q: What is your approach to sustainability?
A: We are mindful in our approach — from ingredient sourcing to formulation and packaging. Wherever possible, we prioritise responsible practices that respect both people and the environment.
Q: What is your approach to sustainability?
A: We are mindful in our approach — from ingredient sourcing to formulation and packaging. Wherever possible, we prioritise responsible practices that respect both people and the environment.
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